Important Announcement

A federal court issued an injunction preventing the U.S. Department of Education from implementing the Saving on a Valuable Education (SAVE) Plan and parts of other income-driven repayment (IDR) plans.

Important Updates

Saving on a Valuable Education (SAVE) Plan Recertification Dates Extended

If you're enrolled in the SAVE Plan, there's good news. MOHELA, following guidance from the U.S. Department of Education, has extended your deadline to recertify your income-driven repayment (IDR) plan. No action is needed. Watch for communication on your new recertification date.

For the latest information on the SAVE Plan, visit StudentAid.gov/save.

Income-Driven Repayment (IDR) processing

A federal court issued an injunction changed how ED can implement certain parts of IDR plans. Because of these changes, the U.S. Department of Education has instructed federal student loan servicers to deny IDR applications where "lowest monthly payment" was selected, more than one IDR plan was selected, or an IDR plan was not selected. Visit Studentaid.gov/loan-simulator to review your options and apply for an eligible repayment plan.

Saving On A Valuable Education (SAVE) Plan Administrative Forbearance

In July 2024, a federal court injunction blocked parts of the SAVE Plan. As a result, eligible federal student loans were placed in forbearance with a 0% interest rate. During this forbearance interest had not accrued; therefore, loan balances (including principal and interest) have not increased during this forbearance. You will not have to make payments until the SAVE forbearance ends. In February 2025, a second federal court injunction ended the SAVE 0% interest rate. To comply with this injunction, loan(s) in the SAVE Administrative Forbearance began accruing interest on August 1, 2025.

You can view your interest rate, outstanding interest amount, or make payment toward interest via your online account. For more information, view our FAQs!

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Loan Payoff

If you are ready to pay off one or more of your student loans, congratulations! Your MOHELA online account is the quickest and easiest way to get your payoff amount and submit your payment. However, you can also contact us to obtain a payoff amount and submit your payment.

Note: If you are enrolled in Auto Pay, the payment must post 3 or more business days in advance of the next scheduled payment draft to stop the payment from pulling. Or, you can manually cancel Auto Pay online for the loans you are paying in full 3 or more business days in advance of the draft. Overpayments of $5.00 or more will automatically be refunded to you (a refund may be requested for lesser amounts).


Obtaining Loan Payoff Amount Online

To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. Then, select the desired loan from the Loan dropdown menu. Once selected, you will find your "Online" and "By U.S. Mail" payoff amounts, as shown in the example below. Click on the information icon for details about how the payoff amounts are calculated.

Example of online and U.S. mail payoff amounts as well as disclaimers for payment sent by U.S. mail shown in the online portal

Submitting Your Payoff Payment Online

If you are paying off a specific loan or set of loans online, use the "Custom Pay" dropdown to select "Specify for Each Loan". Then, enter the "Online" payoff amount in the "Payment Amount" field for each loan you want to pay off.

If you are paying off all of your loans online, add up the "Online" payoff amounts for all of your loans. Then, use the "Custom Pay" dropdown to select "Auto Allocate" and enter the sum total payoff amount in the "Pay this amount" field.

Please allow 2-3 business days for your payment to post to your account. You will receive credit for payments as of the date they're submitted if scheduled for that day by 11:59 pm ET. Any associated interest will be adjusted.


Mailing Your Payoff Payment

To pay off your loans by mail, send a check or money order (include your account number) to our payment address for Direct Loans and Federally-owned FFEL Program loans:

Department of Education - MOHELA
P.O. Box 790453
St. Louis, MO 63179-0453

To direct your payment to a specific loan or set of loans, see One-Time Payment Directions.


Verifying Your Loan is Paid in Full

A Paid in Full letter will be sent to you approximately 30-45 days after the payoff payment is applied to your loan. You can also verify and print your loan balance information online. Log in and select "Tools & Requests" from the sidebar navigation. Then select "Printable Account Information".

MOHELA will report your loan as "Paid in Full" to the consumer reporting agencies at the end of the month that your loan reflects a zero balance. The consumer reporting agencies may take additional time to update their reporting. Although a loan is paid in full, prior credit reporting will remain in your history as determined by the consumer reporting agencies.