Important Announcement

A federal court issued an injunction preventing the U.S. Department of Education from implementing the Saving on a Valuable Education (SAVE) Plan and parts of other income-driven repayment (IDR) plans.

Important Updates

Saving on a Valuable Education (SAVE) Plan Recertification Dates Extended

If you're enrolled in the SAVE Plan, there's good news. MOHELA, following guidance from the U.S. Department of Education, has extended your deadline to recertify your income-driven repayment (IDR) plan. No action is needed. Watch for communication on your new recertification date.

For the latest information on the SAVE Plan, visit StudentAid.gov/save.

Income-Driven Repayment (IDR) processing

A federal court issued an injunction changed how ED can implement certain parts of IDR plans. Because of these changes, the U.S. Department of Education has instructed federal student loan servicers to deny IDR applications where "lowest monthly payment" was selected, more than one IDR plan was selected, or an IDR plan was not selected. Visit Studentaid.gov/loan-simulator to review your options and apply for an eligible repayment plan.

Saving On A Valuable Education (SAVE) Plan Administrative Forbearance

In July 2024, a federal court injunction blocked parts of the SAVE Plan. As a result, eligible federal student loans were placed in forbearance with a 0% interest rate. During this forbearance interest had not accrued; therefore, loan balances (including principal and interest) have not increased during this forbearance. You will not have to make payments until the SAVE forbearance ends. In February 2025, a second federal court injunction ended the SAVE 0% interest rate. To comply with this injunction, loan(s) in the SAVE Administrative Forbearance began accruing interest on August 1, 2025.

You can view your interest rate, outstanding interest amount, or make payment toward interest via your online account. For more information, view our FAQs!

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Student Loan Advocates

If you have questions or concerns about your student loans, you can contact your servicer for answers and assistance. If you would like third-party support (that is, an entity other than your servicer) in resolving an issue or complaint, there are agencies below that can help.

U.S. Department of Education

FSA Ombudsman Group
U.S. Department of Education

Mail:

P.O. Box 1854
Monticello, KY 42633

Website: studentaid.gov/feedback-center/  this link will open in a new window

State Resources

If you live in one of the states listed below, you can reach out to the corresponding agency for assistance.

Note: Each agency is able to assist only borrowers who live in that state.

District of Columbia (D.C.)

Student Loan Ombudsman at the
District of Columbia Department of Insurance,
Securities and Banking (state agency)

Mail:

1050 First Street, NE
Suite 801
Washington, DC 20002

Phone: 202-727-8000

Website: DISB.DC.gov/page/meet-student-loan-ombudsman  this link will open in a new window

Massachusetts

Student Loan Assistance Unit at the
Massachusetts Attorney General’s Office (state agency)

Phone: 888-830-6277

Website: Mass.gov/student-loan-assistance  this link will open in a new window

Nevada

NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT WITH THE
COMMISSIONER OF FINANCIAL INSTITUTIONS
You may file a written complaint with the Commissioner of Financial Institutions
by submitting a signed complaint form to the Office of the Commissioner.

Phone: 866-858-8951

Website: https://fid.nv.gov  this link will open in a new window

Virginia

Student Loan Advocate at the
Office of the Qualified Education Loan Ombudsman in the
State Council of Higher Education for Virginia (state agency)

Mail:

101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219

Phone: 804-225-2600

Website: SCHEV.edu/home  this link will open in a new window

Washington

Washington Student Loan Advocate at the
Washington Student Achievement Council (state agency)

Phone: 833-881-0397

Website: WSAC.WA.gov/loan-advocacy  this link will open in a new window