What Happens If I Don’t Make a Payment?

FEMA

MOHELA sympathizes with those impacted by the recent natural disasters. If you reside in a designated disaster area declared by FEMA, you may be able to temporarily postpone your student loan monthly payment. Contact us today to determine if you qualify.

Need Help Creating an Account or Logging In?

Welcome to our new online portal! Here are a few tips for creating and logging into your online account:

• User ID - Your User ID must be between 6 and 62 characters. User ID's cannot include special characters such as parenthesis "()" or brackets, "{}, []".

• Password - Your password must be between 8 and 32 characters with at least three of the following:

  • a lowercase letter,

  • an uppercase letter,

  • a number,

  • and a special character, except for parenthesis "()", brackets, "{}, []", and an ampersand, "&".

• Password Hint - your password hint cannot contain any special characters

• Forgot your User ID or password? Click the applicable button once you get to the Log In screen for assistance.

SAVE Plan Updates

Emails were recently sent by the U.S. Department of Education outlining activities that are occurring on your accounts. Activities to extend SAVE Plan recertification dates and forbearances are still pending implementation and MOHELA will notify you once they are complete. Please watch for more information.

Borrowers interested in earning PSLF and/or income-driven repayment credit and who meet the eligibility criteria can enroll in IDR plans other than SAVE. To learn more, visit studentaid.gov/loan-simulator.

Public Service Loan Forgiveness (PSLF) Buyback

Due to changes in PSLF regulations, you can now buy back certain months of your payment history to make them qualifying payments for PSLF. Specifically, you can buy back months that do not count as qualifying payments because you were in an ineligible deferment or forbearance status.

The buyback opportunity is only available if you already have 120 months of qualifying employment and buying back months in forbearance or deferment would result in forgiveness under PSLF or Temporary Expanded PSLF (TEPSLF). Please note: The PSLF program is managed by the U.S. Department of Education, not MOHELA. To learn more about next steps, and general information on the program, visit Studentaid.gov/PSLFbuyback.