Credit Reporting
Information about your student loans is reported to the four nationwide consumer reporting agencies. Based
on the information provided, each individual consumer reporting agency uses their own unique scoring model to
determine your FICO credit score.
Standard Reporting Practices
These credit reporting practices apply to all student loans that are owned by the Department of Education.
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We will begin to report a loan delinquent once it is 90 days or more past due on the last date of the
month.
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We report to the consumer reporting agencies (CRA's) monthly, on the last day of every month. Monthly
reporting excludes loans that were previously reported in a final credit reporting status (for example,
paid in full, transferred, etc.) and loans where credit reporting is bypassed or deleted. Please note the
CRA's need time to update reporting once we have reported information to them.
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We will report each individual loan to the consumer reporting agencies as one unique tradeline that will
appear on your credit report.
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We are not authorized to complete "goodwill requests" for credit updates, per the directive of Federal
Student Aid.
NOTE: With a goodwill request, a consumer is not disputing an error. A consumer asks the
creditor for forgiveness for a mistake they made, such as making a payment late, and requests a "goodwill
adjustment" to remove the information that was accurately reported to the consumer reporting agencies.
Adjustments
Our goal is to report information accurately and with integrity. If you think something in our report is wrong or
missing, it's your right and our responsibility that we examine anything you dispute (think is wrong) on your credit
report. To dispute your credit report, you can submit a dispute directly with the appropriate credit reporting
agency(s).
Under certain circumstances, we may be able to make an adjustment to how we initially reported your information
to the CRA's. For example, if you were in school during the period a negative report occurred, please reach out
to your school to confirm they have provided us with your most current enrollment information. If you qualified
for any of the following options when the negative credit reporting took place, you may be eligible to have your
credit report adjusted:
In School deferment
Internship/Residency forbearance
Cancer Treatment deferment
Chapter 7 Bankruptcy forbearance
Natural Disaster forbearances
Rehabilitation Training deferment
Permanent Disability forbearance
National Community Service forbearance
Military deferment
DOD Student Loan Repayment forbearance
Please note,
documentation this link will open in a new window
may be required for us to make any retroactive adjustment. To request an adjustment to your credit report with
MOHELA, please send supporting paperwork to us securely by
logging in to your account on mohela.studentaid.gov, go to
Upload in the menu, and select Miscellaneous for
the document type. You can also send by postal mail to:
MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243
If you do not fall into a scenario where we can make an adjustment, the reporting must remain. For more details
regarding deferment and forbearance options, please review
studentaid.gov/deferment-forbearance this link will open in a new window
.
What Happens if I Don't Make a Payment?
We will attempt to contact you regarding bringing your account current and will also provide you with information
regarding available repayment plans and options to help you lower or postpone your payment. If you make your payment
late, the U.S. Department of Education does not assess a late payment fee. Your delinquency may be reported to all
nationwide consumer reporting agencies.
Please note that even if you are enrolled in Auto Pay, if you miss any required payment before your automatic
withdrawals begin, your account can become past due. In this situation, you would need to make a manual payment
to bring the account current.
If you don't make your student loan payments, your loan may eventually
default this link will open in a new window
. Review your options to prevent default.
Understanding Credit
More than 25 factors help determine your credit score, including five which generally fall in this order of relative importance:
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Your payment history and whether you make payments on time
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How much you owe
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How long you have had credit
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Any new credit you have requested
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Types of credit (loans, credit cards, etc.)
If you have already identified a need to improve your credit score, there aren't any quick fixes but you can slowly work toward
your goals of a higher credit score by doing some of these:
You can get a free copy of your credit report every 12 months from each national consumer credit reporting agency (Equifax,
Experian and TransUnion). Make sure you use these free reports to confirm the information is accurate and there isn't suspicious
activity that could be a sign of identity theft. Your credit history can impact your ability to obtain favorable mortgage rates,
credit card approvals and even jobs.
Here's how to request your credit reports and what you should do to ensure the information is accurate:
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Request your free credit reports at www.annualcreditreport.com
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Evaluate your debt regularly to determine how you can reduce or eliminate any obligations you may have
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Examine whether your borrowing and payment activities are negatively impacting your credit score (how much credit, how often you
pay and how much you owe can all contribute)
If you are currently past due, or delinquent, on your student loan, it may be reported to the three major national consumer credit
reporting agencies. Student loan servicers report all delinquencies of at least 90 days to the credit agencies. Late payments stay on
your credit report for seven years, so it is critical that you work with your student loan servicer. If you are experiencing any difficulty
making a payment, contact MOHELA to discuss alternative options.
Each national consumer credit reporting agency's report may vary slightly. Fair Isaac's FICO score is one of the most commonly used
credit scoring calculations. Based on the information in your credit report, each credit reporting agency will assign you a FICO credit
score ranging between 300 (extremely high risk) and 850 (extremely low risk). Your credit score helps indicate to potential lenders how
likely you will be to pay back the loan according to set terms. Not only can the score affect your ability to receive credit at a reasonable
interest rate, it can also impact whether or not you get a nice apartment or job.
Personal Information
Credit History
Credit Report Inquiries
Public Records
Delinquency & Credit FAQ's
If your payment has not posted to your account on or before your due date, your account is considered delinquent.
To determine if your account is delinquent, visit your Account Summary page.
When an account is delinquent, calls or letters will continue until the appropriate option has been received, approved and
placed on the account.
The status of your student loan(s) is reported monthly to the nationwide consumer reporting agencies. If your account is past due, your payment status,
including late and missed payments starting at 90 days past due, as well as default, may be reported. Late or missed payments or defaults reflected on your consumer credit report may
adversely affect your consumer credit rating.
You may download and/or print your account information by navigating to Tools & Requests in the navigation and selecting
'Printable Account Details'.
You can find information for each CRA MOHELA reports to by visiting:
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Common monthly account statuses reported:
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The codes for the above statuses as they appear on your credit report may vary for each CRA. The CRAs interpret and display information sent to
them by financial institutions. For example, some CRAs will use "OK" for current accounts, including those on a deferment or forbearance with
no payment due. Others might show months with no payment due as "No Reporting". Please find information for how to read your credit report for
each CRA by visiting:
Information MOHELA reports to the Consumer Reporting Agencies (CRAs) may remain on your credit report for 7 to 10 years
(including loans paid in full, consolidated, forgiven or transferred to another servicer). Please find more information for
each CRA MOHELA reports to by visiting:
Each loan serviced by MOHELA is reported as its own unique tradeline to the credit reporting agencies. Depending on the number of years you attended school and how many loans, you may have multiple loans that will each display separately. If loans are consolidated, they may be shown as multiple loans on your MOHELA account but are reported as one tradeline.
In most cases, negative credit reporting to the nationwide Consumer Reporting Agencies (CRAs) will not be adjusted because the
negative credit reporting was accurate as of the date of the reporting.