What You Need to Know About Loan Transfers

Create an online account by visiting mohela.studentaid.gov - This is the easiest way to stay organized and informed about your student loans!

If your contact information (address phone, name, and/or email) changes, please let MOHELA know at your earliest opportunity.

Once you have created an online account, you can:

• Review loan details (balance, accrued interest, etc.)

• Update your contact information

• Make payments

• Enroll in and manage notifications

• Sign up for electronic correspondence for quicker account updates

Your monthly payment will be due within 60 days of your loan transfer and repayment information will be sent to you by MOHELA. Please note that MOHELA can accept payments as of the date you’ve been notified of the transfer.

Your account may be placed in an administrative forbearance to allow time for the transfer to be completed. We will send you a billing statement at least 21 days prior to your due date.

If you were enrolled in Auto Pay with your prior servicer, your Auto Pay enrollment transferred with your loans. No action is necessary unless you wish to make changes to your existing Auto Pay agreement. We will send you an Auto Pay notice prior to your due date.

We have other easy ways to make your loan payment:

• Online:

  mohela.studentaid.gov

• Phone:

  1-888-866-4352 (Toll Free)
  636-532-0600 (International)
  TTY: Dial 711

• Bill Pay Service:

  Use your bank or credit union’s online bill pay service.

• Mail:

  Mail your payment to:
  Department of Education - MOHELA
  P.O. Box 790453
  St. Louis, MO 63179-0453
  

  Note: Mailing your payment may delay its posting. This could result in additional outreach from MOHELA until the payment posts to your account. All payments must be withdrawn on U.S. financial institutions or TD Bank, and in U.S. currency.

Within 30-60 days, the consumer credit reporting agencies (CRAs) will be notified that MOHELA is servicing your loans. Your account activity will then be reported to the CRAs on a monthly basis.

Your loan may be eligible for various repayment plans and postponement options. Use the Loan Simulator  this link will open in a new window to review your repayment and postponement options.

Student Loan Benefits: Throughout the life of your loan, you may qualify for a variety of student loan benefits, including an interest rate reduction during repayment while enrolled in Auto Pay, and various loan forgiveness, military benefits, and discharge programs. Explore your available benefits at mohela.studentaid.gov/InfoCenter.

You can review our Privacy Policy at mohela.studentaid.gov/privacy or call us for a copy.

If you have additional account and transfer questions that are not addressed here, or in our Help Center online, please reach out to us directly:

• Online:

  Log in, select "Inbox" in the top menu bar, and then select "Email Us".

• Phone:

  1-888-866-4352 (Toll Free)
  636-532-0600 (International)
  TTY: Dial 711

• Fax:

  866-222-7060
  636-787-2790 (International)

• Mail:

  Mail your payment to:
  U.S. Department of Education - MOHELA
  633 Spirit Drive
  Chesterfield, MO 63005-1243

Check your transfer notification for your new servicer's name. Contact information for each servicer is provided below:

Yes. Your new servicer will assign a new federal student loan account number to you, which will be listed in the transfer notification letter you receive from your new servicer.

Yes. After your account transfers to your new servicer, you can sign up for online access. Visit your new servicer's website to create your account. Once established, you can update your contact information, make payments, and enroll in Auto Pay and electronic correspondence. Please allow 3-4 business days from the date on your transfer letter for your billing and Auto Pay information to be available in your online account.

Visit your new servicer's website for information about making payments. Your new servicer will also send a transfer notification, which will include information about how to make your payments.

If you made a federal student loan payment directly to MOHELA, which was not posted to your account prior to the transfer, the payment may be delayed up to 30 business days. However, your new servicer will post the payment to your account effective the date it was received by MOHELA. Please immediately begin sending your payments to your new servicer to avoid payment posting delays.

You'll need to provide your bank or bill pay service with your new servicer's payment information and your new account number.

Yes. If you are enrolled in Auto Pay, your information will transfer to your new servicer. Watch for your first billing statement from your new servicer, which will confirm your Auto Pay enrollment.

You can also log in to your new servicer's website to manage your Auto Pay. Note: Please allow three to four business days from the date listed on your transfer letter for your billing and Auto Pay information to be available in your new online account.

Your new servicer will notify consumer credit reporting agencies within 90 days of the transfer date. Loan activity is reported on a monthly basis going forward.

No, you do not need to resend the form or application to your new servicer. Any documentation already processed, or waiting to be processed, will transfer with your account.

The status of your loans should remain the same throughout the transfer process. For example, if your loans are in an In-School Deferment prior to the transfer, your loans will remain in an In-School Deferment once the transfer has been completed. If your loans are 60-or-less days delinquent at the time of the transfer, your new servicer will approve the placement of a transfer forbearance to bring your account current.

You never have to pay a fee for help with your student loans. If you have questions or concerns about your student loans, contact us for free assistance. Learn to avoid student aid scams at StudentAid.gov/scams  this link will open in a new window . Federal student loans offer flexible repayment plans, loan consolidation, forgiveness programs, and more. Programs include, but are not limited to, Public Service Loan Forgiveness (PSLF), Teacher Loan Forgiveness, and closed school discharge. Visit StudentAid.gov  this link will open in a new window to review your options.

You can log in to studentaid.gov using your FSA ID, or find more information about transfers  this link will open in a new window . You can also visit our Help Center.